DéenstDesk is a comprehensive & single point of contact for support within an organization Service Desk Management Solution, which helps the IT Service Desk to run efficiently, resulting in faster incident resolution, controlled costs and increased overall customer satisfaction. It is designed to support ITIL v3 processes. This application is implemented as a web based application hosted in SaaS (software as a service) model which enables easy setup and ease of manageability.


These are the features currently incorporated in DéenstDesk Ver 1.0:

  • Incident management
  • DeenstKnowledge base
  • Admin modules

Features and Benefits

  • Highly customizable for organization requirements and easy administration.
  • Web based user-friendly browser interface
  • Role-based team access and user self-service portal
  • Multi-level categorization to simplify ticket assignments
  • Email Notifications and tracking at all stages of ticket lifecycle
  • Dashboard with graphical view of workload and performance statistics
  • Customizable escalation mechanism
  • Notification of SLA
  • Flexible Reports using user-defined search criteria and queries
  • User Satisfaction Survey
  • Backup and Archival of closed tickets
  • Bulk User import using a csv file


Benefits of incorporating DéenstDesk in your organization

  • Streamline and standardize the service desk functionalities
  • Reduce the effort and cost involved in performing helpdesk activities
  • Efficiently tracking and control the incidents
  • Increase first time call closure rates and accelerate incident resolution times by utilizing ITIL Management processes
  • Increase in staff efficiency/service levels by using self-service portal and transparent communication and correspondence channels
  • Assist in the management of IT resources depending on the incident reports
  • Feature industry standard reports on the fly for the management and the admin users
  • Provide an extensive knowledge base for faster resolution of the incidents
  • Customizable, flexible and scalable solution enabling organizations to achieve an outstanding ROI

For more information visit DéenstDesk website, click here