Server Support (L1) – Team Lead

Job code :
  • Full Time
  • Posted 51 days ago

JOB Position: Server Support (L1) – Team Lead

 Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Job summary

  • Perform administrative tasks from the Operation Manager console, provide application support for the SCOM platform and create and maintain monitoring and notification rules.
  • Review and update SCOM console security, apply patches, create SCOM console roles and reviews, Creation of Distributed Applications and install custom Management Packs (MP) as needed.
  • Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, using SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.
  • Use monitoring tools such as HP SIM, SCOM and other tools such to review alerts about the infrastructure and take corrective actions
  • Remotely connect to servers, applications to troubleshoot faults or handle incidents
  • Use ticket tracking software to record all work activity, timesheet, etc., following defined processes based on ITIL methodology
  • Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia, and Japan and resolve incidents
  • Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround to meet the immediate business needs
  • Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and act based on defined steps
  • If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
  • Handle calls from Server and application support teams and provide accurate information for quick restoration of service
  • Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
  • Take up activities, use lab infrastructure for self-study and improvement, present to other team members

EDUCATION & EXPERIENCE

  • Must have min of 3-5 years of experience supporting servers
  • Must have at least 1-2 years’ experience in Remote Mgmt. in a Global Platform
  • Certified in ITIL foundation (v3) best practices mandatory.
  • Minimum qualification: Any graduate or diploma (Full time)
  • Microsoft System Center Operations Manager (SCOM) certification (MANDATORY)
  • MCSE 2003 or VMWARE certification (Good to have)

IT SKILLS

  • Experience in Windows NT/2000/2003/2008/2012 administration, troubleshooting in a multi-domain environment including File and print services, Clusters, Application servers, etc.
  • Good working Knowledge of common IT tools – Microsoft Windows, Microsoft Office XP & 2003, Outlook, Internet Explorer, remote connections)
  • Basic knowledge of call logging system (BMC Remedy, ITSM, etc.)
  • Experience working with monitoring tools such as HP SIM, Microsoft SCOM, and/or other SNMP tools
  • Basic knowledge of HP server Hardware.
  • Good knowledge and experience on 2003/2008 Active Directory
  • Experience on monitoring and troubleshooting VMWARE ESX, Virtual Center, VMWARE Server products
  • Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM
  • Experience with the installation and administration of Microsoft System Center Operations Manager
  • Experience in application/network performance and availability monitoring
  • Experience with Azure Automation and integration between SCOM and Remedy ticketing system.
  • Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies
  • Knowledge of multiple processor systems, RAID hardware, SCSI attached, and storage area network solutions, preferably experience with HP hardware.
  • Knowledge of HTTP, HTTPS, TCP/IP, SMTP, DNS, SSH, TELNET, SNMP, FTP
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