Network L1

Job code :
  • Full Time
  • Posted 51 days ago

JOB Position: Network L1

Location: Bangalore, IN

Opportunity: Full Time

 Job Summary/Tasks

· Perform level 1 troubleshooting for all incidents that come to the L1 queue

· Escalate issues/incidents to proper L2 teams/queues

· Testing of services as defined.

· Respond to alerts from Network Management Tools (NMS) as defined

· Use Network Management Tools (NMS) like MRTG, NetFlow, SolarWinds, Cisco Prime Infrastructure, TACACS, Cisco Identity Service Engine (ISE) and other tools to troubleshoot and generate reports

· Maintain device inventory up to date.

· Perform required and defined documentation

· Communicating to all stakeholders of current activities/issues.

· Coordination with other teams

· Provide 24/7 coverage of support.

EDUCATION & EXPERIENCE

· Should have a graduate degree in Electronics/ Computer Science/ Electrical

· Minimum of 2 years relevant experience in LAN/WAN/Wi-Fi support.

· Must have at least 1 year experience in Remote Mgmt.

· Trained in ITIL (v3) best practices

· Certifications: CCNA or CCNP (Mandatory)

 IT SKILLS

· Knowledge of Network Management Tools (NMS) such as, SolarWinds, Cisco Prime Infrastructure, NetFlow, MRTG

· Knowledge of call logging system BMC Remedy.

· Exposure to configuration and Troubleshooting of Cisco Routers and Switches,

· Exposure to WAN Technologies like Frame-Relay, EIGRP, OSPF, BGP, MPLS

· Exposure to LAN technologies like, VLAN, VTP, HSRP, STP

· Exposure to Wireless technologies

· Exposure to Palo Alto Firewall

· Knowledge of ticket system (BMC Remedy, ITSM)

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

 

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