ITSM System Engineer L2

Job code :
  • Full Time
  • Posted 19 days ago

JOB Position: ITSM System Engineer L2

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Job Summary:

  • Hands on BMC Remedy ARS/ITSM support/development
  • Foundation data load
  • Grant/revoke, modify user access in remedy
  • Good Troubleshooting skills in BMC Remedy.
  • Ensuring adherence to SLAs
  • Hands on different ITSM modules (Incident, change, problem, SRM, Approvals)
  • Handling SRM, Work Orders, Incidents, Minor changes
  • Good knowledge of spoon job & import tool
  • Supporting Database Concepts, SQL and Windows Commands
  • Should have knowledge of applying patches on server as and when required
  • Team Player

Additional skillset required:

  • Robust Organization and Structure within the day to day work activities;
  • Detail oriented;
  • Service/Customer minded;
  • Excellent communication internally (in Bangalore with his direct colleagues) and globally (Belgium, US, …) with IT System Owner and others stakeholders;
  • Fluent in English;
  • Eager to Learn.

Required IT Skills

  • 4+ years of Total IT experience in BMC Remedy support.
  • BMC Remedy ARS & ITSM professional skilled in Remedy 9.x Administration, Maintenance and Support
  • Experience in using Developer studio
  • Exposure to work on customized remedy environment.
  • Experience in checking server load, daily checks and restarting the applications.
  • Troubleshooting and providing On-Call support (24/7) on Remedy.
  • Skilled in resolving customer issues in SLA time.
  • ITIL Foundation certified- must.