Desktop Engineer – L1 Support

Job code :
  • Full Time
  • Posted 10 days ago

JOB Position: Desktop Engineer – L1 Support

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Position Summary

As a Desktop Support Engineer, you will provide technical support to users, and will be focused on diagnosing, troubleshooting, repairing and debugging desktop issues.

What are we looking for?

  • Good working knowledge of Basic Hardware, Windows 2000 Prof/Server
  • Install, Config & Troubleshoot OS/Antivirus/ Applications /Mail Management software. Install & configure application like SQL/Oracle is an added advantage
  • Should be able to handle routine LAN (TCP/IP) troubleshooting calls
  • Good at troubleshooting in mailing application.(Outlook, MS-outlook), ADS, on desktop environment is a must
  • Having exposure to any remote administration tools will be added advantage.
  • User management Adding / Installing Packages / Patches, etc
  • Understanding of the VPN tunnel set-up

Key Responsibilities:

  • Providing L1 support to the end user on IT related issue and experience on Microsoft OS Windows Xp/7/8.X, 10 etc.
  • 1-2 or more years in end user/helpdesk supporting in Small and Medium environments
  • Monitoring Anti-virus update & Patch update in the user system.
  • Demonstrated knowledge of Windows 8 / 10 and desktop products.
  • Installing and troubleshooting the SQL server packages like 2005/2008/2012
  • User account maintenance like password reset & unlock, disabling the accounts of resigning users, providing the different rights to user (power user or admin rights) based on the requirement.
  • Managing and maintaining the  IT asset
  • Configuring print server for easy installation of printer drivers and configuration.
  • Configuring and troubleshooting outlook related issue.
  • Supporting the team in installations of server operating systems like 2008/2012
  • Configuring and troubleshooting desktop, for their remote desktop access
  • Set-up & installation of project specific software &  Internet traffic monitoring
  • Basic Networking Knowledge on LAN, WAN and Wi-Fi, Server Operating systems, Active Directories and Email services
  • Should be ready and flexible to work in shifts.
  • Excellent oral and written communications skills, Coordinating with onsite users will be preferred

Experience and Qualifications

  • Relevant Exp: 1 – 3 Years
  • Any degree

If you believe that you would perfectly fit for this job, apply below or drop your resume at vcareers@vmokshagroup.com

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Sree Tejaswi is a passionate blogger, who loves reading books and enjoys traveling around the world. She adores writing fun and informative articles on technology as well as health updates.