Application Monitoring – L1

Job code :
  • Full Time
  • Posted 38 days ago

Position            :  Application Monitoring – L1

Job Location  :  Bangalore

Experience     :  2 – 4 years of work experience in Application Monitoring

Education       :  M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree

Main Responsibilities

  • Perform administrative tasks to maintain efficient operations of application
  • Monitor system/application processes to ensure successful results
  • Perform daily/weekly/monthly health checks on key systems
  • Escalate any issues to appropriate teams for quick solution
  • During critical duration (process calendar), ensure high availability and rapid actions towards the service
  • Report regularly to appropriate stakeholders on status/activities
  • Working with different teams to ensure service is operating at its optimal capability
  • Coordination/collaborate with other team to deliver effective solutions
  • Provide high quality support to maintain a qualified environment
  • Perform Event and Incident management as per ITIL standards
  • Ensure resolution/implementations/actions of incidents/activities within SLA
  • 24×5 coverage exceptions during defined processes calendar

EDUCATION & EXPERIENCE

  • University Degree required with minimum 2 years of experience
  • Experience in enterprise environment supporting business applications
  • Trained in ITIL foundation (v3) best practices mandatory

IT SKILLS

  • Exposure to various business processes (business, finance, commercial, Supply Chain, etc.)
  • Experience in IT application/platform monitoring
  • Exposure to technologies like Tibco, Cognos, Netezza, SAS, QlikView, and other ETL and BI reporting tools is an advantage
  • Knowledge of call ticket system (BMC Remedy, ITSM)
  • Knowledge of enterprise collaboration tools (Skype, SharePoint, Office 365, etc.)

EXPECTED HUMAN QUALITIES

  • Excellent communications and presentation skills
  • Strong interpersonal skills
  • Excellent knowledge of English (spoken and written)
  • Good organizational and planning skills
  • Pedagogic attitude, patience and confidence
  • Self-motivation and the ability to motivate others
  • Self-learning capability
  • Be “curious” and constantly willing to learn new stuff to be in accord with constantly evolving IT needs

KPIs

  • During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:
  • Productivity by number and complexity of incidents handled
  • Quality – first time right handling of incidents
  • Following the defined processes, and communicating correctly
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About Sreepathy Ramanujam

Sreepathy is working at vmoksha technologies as a Digital Marketing Executive. Having experience in SEO,PPC, paid social,app marketing and online advertising.He is passionate about researching and reading the latest digital marketing trends.Apart from this, his hobbies are listening music, reading books and playing games.