Application Monitoring – L1

Job code :
  • Full Time
  • Posted 13 days ago

JOB Position: Application Monitoring – L1

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Job Summary

  • Perform administrative tasks to maintain efficient operations of application
  • Monitor system/application processes to ensure successful results
  • Perform daily/weekly/monthly health checks on key systems
  • Escalate any issues to appropriate teams for quick solution
  • During critical duration (process calendar), ensure high availability and rapid actions towards the service
  • Report regularly to appropriate stakeholders on status/activities
  • Working with different teams to ensure service is operating at its optimal capability
  • Coordination/collaborate with other team to deliver effective solutions
  • Provide high quality support to maintain a qualified environment
  • Perform Event and Incident management as per ITIL standards
  • Ensure resolution/implementations/actions of incidents/activities within SLA
  • 24×5 coverage exceptions during defined processes calendar

EDUCATION & EXPERIENCE

  • University Degree required with minimum 2 years of experience
  • Experience in enterprise environment supporting business applications.
  • Trained in ITIL foundation (v3) best practices mandatory.

IT SKILLS

Exposure to various business processes (business, finance, commercial, Supply Chain, etc.)

Experience in IT application/platform monitoring

Exposure to technologies like Tibco, Cognos, Netezza, SAS, QlikView, and other ETL and BI reporting tools is an advantage

Knowledge of call ticket system (BMC Remedy, ITSM)

Knowledge of enterprise collaboration tools (Skype, SharePoint, Office 365, etc.)

EXPECTED HUMAN QUALITIES

  • Excellent communications and presentation skills
  • Strong interpersonal skills
  • Excellent knowledge of English (spoken and written)
  • Good organizational and planning skills
  • Pedagogic attitude, patience and confidence
  • Self-motivation and the ability to motivate others
  • Self-learning capability
  • Be “curious” and constantly willing to learn new stuff to be in accord with constantly evolving IT needs

KPIs

  • During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:
  • Productivity by number and complexity of incidents handled
  • Quality – first time right handling of incidents
  • Following the defined processes, and communicating correctly
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