Windows / VMWare L3 & Tech Lead

JOB Position: Windows / VMWare L3 & Tech Lead

Location: Bangalore, IN

Opportunity: Full Time

 Job Summary/Tasks

  • Work in General shift(10:30Hrs to 19:30Hrs),Out of Office Hour support, typically rotating Bi- weekly. Might have to connect from Home in case of escalations.
  • Remotely connect to servers, applications, network devices to troubleshoot faults or handle incidents
  • Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology
  • Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia,Japan, etc., and resolve incidents / Issues
  • Troubleshoot every escalated case from L2 & L3 Teams and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
  • Analyze every proposal from L2 and L3 Team Members and approve/reject the same.
  • Analyze and fix Problem tickets, provide the RCA Report and solution (if not possible) work around to the Business.
  • Manage Projects and deliver projects on time
  • Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
  • If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
  • Handle calls from Server and application support teams and provide accurate information for quick restoration of service
  • Ensure timely creation of necessary reports or documentation related to the job or update the knowledge base.
  • Take up activities, use lab infrastructure for self study and improvement, present to other team members
  • Create/Update Technical or Process Work Instructions and KEDB for L2 and L3 Teams
  • Follow Incident, Change and Problem Management processes as defined in UCB following the ITIL best practices.
  • Look for Opportunities in Automating routine IT Admin tasks.
  • Should have an innovative mindset to find new solutions and processes which will help UCB IT Infrastructure
  • Leading a team of 8 Members(External Consultants coming from different Vendors)
  • Always look for the service improvements either with Technology or Process changes, Discuss with UCB Management and implement the same when approved.

Education & Experience

  •  Minimum qualification B.E / B.Tech / Graduate
  •  8 – 15 years, at least 3 year in Remote Mgmt
  •  ITIL Framework & concepts
  •  Windows Server 2008/2012/2016 MCSA Certification or VCP 6.5 – DCV Certification
  •  VMWare vSphere 6.5 / 6.7 Trained
  •  Good verbal and written Communication

Required IT Skills

 Hardware Management

  •  Server Hardware (Blade, KVM, Blade Enclosure..)
  •  Resource Management, Disks, CPU and Memory etc
  •  RAID and Array Controller Concepts
  •  BIOS/Firmware\Driver Management

Windows 2008/2012/2016

  •   Installation & Configuration
  •  In depth Windows Server Administration & Troubleshooting
  •  In depth knowledge in Performance Management & Tuning
  •  Security Management (Policies, Audit, Logs)
  •  NTFS & Access Management
  •  DNS/WINS & DHCP Management
  •  Printer & Patch Management
  •  Upgrade & Migration of Servers
  •  Capacity and Availability Management
  •  In depth Diagnostics & Analysis (Dump Analysis…) skills
  •  Windows Resource Kit & Support Tools
  •  DFS Concepts. Hands-on experience required.
  •  Remote Management Tools (MSTSC / RDP Client / ICA, DSView  4, HP ILO and PsTools)
  •  Knowledge on Windows Licensing and KMS service
  •  Knowledge on Remote desktop services.

Cluster Management  

  •  In Depth Knowledge of Windows(2008/2012/2016) Cluster Services (Software, Hardware,   Network Requirements, Shared disk, etc)
  •  Installation and Setup of Cluster Services
  •  Configuring the Quorum Disk, Shared Disk, Heartbeat, etc…
  •  Managing the Cluster Resources (Failover, Failback, etc)
  •  Good Troubleshooting skills on Microsoft Clustering
  •  Upgrade & Migration of Cluster
  •  Always on SQL Cluster

 Server Virtualization (VMWare)

  •   In depth knowledge in VMWare ESX 6.x
  •  In depth knowledge in Virtual Infrastructure Management
  •  ESXi host installation and Configuration
  •  Virtual Switch configuration and Administration
  •  HA & DRS Cluster setup and Administrations
  •  In depth knowledge Update Manager
  •  VM / Host Affinity Rules Configuration
  •  P2V and V2V
  •  VM Backup Technologies (E.g.: Snap Manager for Virtual Infrastructure from NetApp)
  •  Knowledge in VMWare vRealize 7.x

Ticket Tool

  • ITSM
  • Remedy
  • IBM Tivoli
  • HP service manager

Scripting & Automation / WMI

  •  Powershell Scripts
  • Azure Run Book

 If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

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IT SOC L3

JOB Position:

Location: Bangalore, IN

Opportunity: Full Time

Job Summary/Tasks

  • Support liaison between the externally hosted SOC and UCB IT Teams.
  • Lead incident response to conclusion, conducting post mortem analysis and recommending preventative actions.
  • Effectively identify threats by performing relevant research and data analysis.
  • Independently perform risk assessments for the alert received from SOC (Security Operations Centre);
  • Transmit internal security incidents to the SOC for correlation and analysis
  • Assist end users / Local IT Teams / Applications teams / Infrastructure Support teams in understanding security issues and developing mitigation strategies;
  • Interpret and prioritize threats and coordinate appropriate actions with the various teams.
  • Monitor incidents and proactively mitigate information security risks.
  • Prepare detailed risk assessment reports for management approval as and when required.
  • Be an expert on industry standards, data security frameworks and best practices.
  • Participate in IT Security escalation calls, addressing both technical and non-technical escalations.
  • Provide security expertise and guidance around security issues and recommend solutions to mitigate and protect UCB information assets
  • Assist with remediation efforts and recommendations as it relates to external and internal security audits
  • Distribute and communicate threat intelligence to the different UCB stakeholders

Job Qualifications: /RESOURCE PROFILE DESCRIPTION

  • Demonstrated ability to make decisions on remediation and counter measures
  • Communicate effectively (written and verbal) with all members of an organization
  • Strong leadership skills with demonstrated ability to prioritize and execute in a methodical and disciplined manner.
  • Customer service orientation with ability to manage workload.
  • A bachelor’s degree in computer science, computer engineering, or related disciplines 4 years or more experience in Information Security with 2+ years in an incident response, intelligence analysis or malware analysis role.
  • Ability to prioritize and direct workflow, receiving alerts from the external SOC and coordinating incident resolution with infrastructure and application teams.

Required IT/Security Skills

  • Security related certifications are a plus
  • Contributes advice and guidance on security strategies to manage identified risks and ensure adoption and adherence to standards
  • Assesses and acts on vulnerability information
  • Keen ability to diagnose and troubleshoot technical issues
  • Ability to communicate technical details in a clear and concise manner
  • Willingness to develop understanding of security-related technologies including active directory, host-based firewalls, host-based intrusion detection systems, application white listing, server configuration controls, logging and monitoring tools, antivirus and antivirus systems, network monitoring and network-based security facilities
  • Prior experience managing crisis teams and performing incident response is a plus

 If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

Network L2

JOB Position: Network L2

Location: Bangalore, IN

Opportunity: Full Time

 Job Summary/Tasks

  • Work on Project tasks to implement proposed design/solutions
  • Ensure proper operations of the UCB installations
  • Propose new solutions in alignment with UCB global standards
  • Working with inshore/offshore team for transition
  • Coordination with other project team
  • Troubleshoot system malfunctions
  • Investigate and analyze the root of problems
  • Provide high quality technical support
  • Perform 2nd level troubleshooting of Cisco Routers, Switches and Wireless
  • Perform Event, Incident, Change and Problem Management as per ITIL standards defined in UCB
  • Manage Network Management Tools MRTG, SolarWinds, Cisco Prime Infrastructure, Syslog, NetFlow, Cisco Identity Security Engine, etc.
  • Coordinate with L3/Architects to manage incidents and ensure resolution within SLA
  • OOHS (On Call) support for WAN/LAN/Wi-Fi related issues.
  • Training L1 operations team on technologies
  • Defining and documenting operations tasks
  • Define, document and manage implementation of network-wide changes

EDUCATION & EXPERIENCE

  • University Degree in Electronics/ Computer Science/ Electrical
  • Required with 4 years or more experience in LAN/WAN/Wi-Fi deployment and support
  • Must have at least 3 year experience in Remote Mgmt.
  • CCNP certification in Routing and Switching mandatory
  • Wireless certification CCNA (Wireless)
  • Trained in ITIL (v3) best practices mandatory.

 IT SKILLS

  • Experience with install, configure, monitoring and troubleshooting of Cisco LAN/WAN/Wi-Fi technologies.
  • Experience with WAN technologies such as BGP, EIGRP, OSPF, failover configurations, Frame- Relay, MPLS, etc.
  • Experience with LAN technologies like, VLAN, VTP, HSRP, STP, etc.
  • Experience with Cisco Wireless technologies
  • Experience with Cisco Intelligent WAN
  • Experience with Cisco Wide Area Application Services
  • Experience to Network Management tools like Cisco Prime Infrastructure, Cisco Identity Security Engine, SolarWinds, NetFlow, Network Analyzer, MRTG etc.
  • Knowledge of call ticket system (BMC Remedy, ITSM)
  • Experience with a wide range of Cisco Products related to Routers, Switches, Wireless LAN Controllers, and other supporting products.

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

Network L1

JOB Position: Network L1

Location: Bangalore, IN

Opportunity: Full Time

 Job Summary/Tasks

· Perform level 1 troubleshooting for all incidents that come to the L1 queue

· Escalate issues/incidents to proper L2 teams/queues

· Testing of services as defined.

· Respond to alerts from Network Management Tools (NMS) as defined

· Use Network Management Tools (NMS) like MRTG, NetFlow, SolarWinds, Cisco Prime Infrastructure, TACACS, Cisco Identity Service Engine (ISE) and other tools to troubleshoot and generate reports

· Maintain device inventory up to date.

· Perform required and defined documentation

· Communicating to all stakeholders of current activities/issues.

· Coordination with other teams

· Provide 24/7 coverage of support.

EDUCATION & EXPERIENCE

· Should have a graduate degree in Electronics/ Computer Science/ Electrical

· Minimum of 2 years relevant experience in LAN/WAN/Wi-Fi support.

· Must have at least 1 year experience in Remote Mgmt.

· Trained in ITIL (v3) best practices

· Certifications: CCNA or CCNP (Mandatory)

 IT SKILLS

· Knowledge of Network Management Tools (NMS) such as, SolarWinds, Cisco Prime Infrastructure, NetFlow, MRTG

· Knowledge of call logging system BMC Remedy.

· Exposure to configuration and Troubleshooting of Cisco Routers and Switches,

· Exposure to WAN Technologies like Frame-Relay, EIGRP, OSPF, BGP, MPLS

· Exposure to LAN technologies like, VLAN, VTP, HSRP, STP

· Exposure to Wireless technologies

· Exposure to Palo Alto Firewall

· Knowledge of ticket system (BMC Remedy, ITSM)

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

 

O365 Functional Expert

JOB Position: O365 Functional Expert

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Job Summary/Tasks

  • Work on various projects related to Office 365 with a specific focus on SharePoint Online and O365.
  • Ability to understand and analyze user’s requests.
  • Provide quick and accurate solutions to the customers problems. Meet all follow up commitments made with customers.
  • Lead implementation of solutions based on MS Teams and/or SharePoint Online following the SCRUM methodology
  • Effectively manage relationships with customers, while ensuring high customer satisfaction of the overall User Experience.
  • Compliance with the service operation processes for excellence.
  • Work closely with Infrastructure teams, IT architects & Technical experts
  • Automate where possible
  • Aware of the latest tools and technologies
  • Responsible for smooth operations service delivery
  • Work on multiple technologies when required
  • Work independently, Act as a relationship person for business, end users, IT unit heads, and even with partners, understand business requirements and transform it to best suitable technical solutions.

Mandatory

  • Minimum qualification Graduate /B.E / B.Tech / Diploma (Full Time)
  • 3+ years of experience in SharePoint 2010/2013/2016 and proven expertise in Office 365
  • Strong functional knowledge of SharePoint: metadata, content type, workflow, permissions, custom search center…
  • 1+ year of experience in Sharepoint Online and O365.
  • experimented with one of the following tools: SharePoint Designer, ShareGate, PowerApps and Flow
  • Good understanding of the Office 365 solutions and how they can work together
  • Embrace the following value: caring, committed, enterprising, respectful and a positive team spirit
  • Passionate to learn new technologies
  • Excellent analytical and communication skills, a creative mind and a problem-solving attitude
  • Team-player attitude but you can work independently if necessary

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

Intune and SCCM expert

JOB Position: Intune and SCCM expert

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

JOB SUMMARY

  • Working as a member of the Global Endpoint Management, this individual is responsible for the support of the Microsoft Intune and SCCM infrastructures. This individual will demonstrate good partnering and cross-functional teaming skills with peers. Working with the team managing thousands of windows clients, iPhones and iPads used inhouse and making sure they are finely tuned and properly secured. As many mobile applications are developed In-house, will have to work with the development teams to find the optimal solution and also be in charge of electronically signing the mobile applications for publication In-house as well as on the public Apple and Google stores.
  • Ensure escalations from Operation /Customer/Cross teams are handled well and on time (Incidents and Events).
  • Managing Task
  • Change Management
  • Incident Management
  • Configuration (CMDB/ inventory) Management
  • Performance tuning
  • To document WINS/SOP/Documents/How to’s
  • To Build and maintain Knowledge Base for
  • Technical Team Building
  • Daily Meet with the Team
  • Knowledge Transfer / Mentor/ Coaching
  • Technical discussion
  • Check system logs for errors and take necessary actions to restore normal service (troubleshooting, escalation to system owner/local system admins…)
  • Experience in administration and configuration of Microsoft Intune and SCCM Enterprise environment.
  • Experience managing an OS image deployment for large corporate environments Image infra support.
  • Deployment, installation and administration of Microsoft Office, Adobe and other Core Products
  • Functional working and debugging knowledge of IOS Devices, android devices and Microsoft Windows operating systems.
  • Check-in, test & deploy global client application packages on client systems worldwide.
  • Provide technical expertise, guidance and strategic recommendations to other IT groups.
  • Testing and implementing OS and application related patches and service packs
  • Provide troubleshooting & technical support following the  ITSM process.
  • Responsible for smooth Operations
  • Manage, Remediate and Report on Device / Workstation Compliancy as per the  Policies.
  • Open support calls with Microsoft / Apple/Application Support if required.
  • Provide regular reporting on infrastructure status: SCCM Client version, Products versions and etc…
  • Attend Global Client Engineering Operations meetings
  • Design Device Inventory / Distribution / Metering / Compliance Reports based on customer requirements
  • Knowledge on service restoration and should be part of Service restoration team during issues.
  • Aware of the latest tools and technologies, take part in design and Problem management infrastructure workshops with Ops/Infra/Security teams. Investigate issues across the ecosystem as a strong team player.
  • Work closely with Infrastructure teams, IT architects & Technical experts take part in cross-domain virtual teams (e.g platform performance, security, fraud detection, financial reconciliation etc.)
  • Collaborate daily with Product, Project, and Infrastructure teams.
  • Automate where possible, Work on making the systems and processes to be compliant with  standards and regulatory requirements.

Mandatory

  • Minimum qualification Graduate /B.E / B.Tech
  • 5 – 8 years’ experience, in which at least 3 year’s direct work experience with Microsoft Intune and on System Centre Configuration Manager working on Device Management, App Deployment, Managing Compliancy, Software Management, Patch Management and Reporting.
  • Extensive knowledge of call logging system (BMC Remedy, Peregrine, etc.)
  • Administering and Deploying System Center Certification with the latest Version is mandatory
  • Technical skills on End Point Management and End point security like firewall, security patching , disk encryption, preferred Microsoft technologies
  • A sound working knowledge of computer network operations in a complex Microsoft Windows, Unix/Linux, Cisco, Ethernet, and TCP/IP environment with Internet access.
  • Good understanding and knowledge on latest Windows Operating Systems (Server and Client OS)
  • Good understanding and knowledge on Microsoft Office Products
  • Able to work and troubleshoot MS SQL latest versions
  • Experienced at designing reports from SCCM and Intune console.
  • Knowledge on Ms SQL Query building
  • Good Understanding of Active directory

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

Sharepoint Power Apps L3

JOB Position: Power Apps L3

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

JOB SUMMARY

Mandatory

  • Minimum qualification Graduate /B.E / B.Tech / Diploma (Full Time)
  • Minimum of 3 years proven working experience in .NET programming
  • Minimum of 2 years of relevant experience in Entity Framework and WCF
  • Minimum of 2 years proven working experience with Web Languages such as HTML, JavaScript & CSS
  • Minimum of 6 months of relevant experience in Microsoft PowerApps.
  • Excellent analytical and communication skills, a creative mind and a problem-solving attitude
  • Team-player attitude but you can work independently if necessary
  • Customer and service-minded mentality
  • Excellent language skills to effectively communicate in English (speaking and writing)

Good to have

  • Good knowledge of JQuery is a plus
  • Good experience with NET technologies; experience with Azure development is an added value
  • Good knowledge in MS SQL Server
  • Knowledge in Security (WIF, ADFS) and/or in Biztalk it is a plus but not mandatory
  • Understanding of Tools and Technologies related to Devops Transformation in an agile mindset

If you believe that you would perfectly fit for this job,  apply below or drop your resume at vcareers@vmokshagroup.com

 

UI/UX Designer

JOB Position: UI/UX Designer

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

What are we looking for?

  • Proven work experience as a UI/UX Designer or similar role
  • Portfolio of design projects that includes work with web/mobile applications
  • Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
  • Up-to-date knowledge of design software like Adobe Illustrator, Photoshop on the latest UI trends, techniques and technologies.
  • Team spirit; strong communication skills to collaborate with various stakeholders
  • Good time-management skills
  • Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
  • Experience working in an Agile/Scrum development process
  • BSc in Design, Computer Science or relevant field

Key Responsibilities:

  • Gathering and evaluating user requirements, in collaboration with product managers and engineers
  • Illustrating design ideas using storyboards, process flows and sitemaps
  • Designing graphical user interface elements like menus, tabs, and widgets
  • Build page navigation buttons and search fields
  • Develop UI mockups and prototypes that clearly illustrate how sites function and look like
  • Create original graphical designs (e.g. images, sketches, and tables)
  • Prepare and present rough drafts to internal teams and key stakeholders
  • Identify and troubleshoot UX problems (e.g. responsiveness)
  • Conduct layout adjustments based on user feedback
  • Adhere to style standards on fonts, colors, and images
  • Execute all visual design stages from concept to final hand-off to engineering
  • Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

Experience and Qualifications

  • Relevant Exp: 3+ Years
  • Any Degree

If you believe that you would perfectly fit for this job, apply below or drop your resume now at vcareers@vmokshagroup.com

PHP Developer

JOB Position: PHP developer

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

What are we looking for?

As a PHP Developer, you will be part of our team with a strong customer focus and excellent interpersonal skills. You will work with a team of designers, developers, and functional experts. You design on the basis of design guidelines and standards architecture. You align with the best approach to fix bugs and you ensure that the software is always ready for testing and your changes don’t t break the existing functionalities.

  • Strong knowledge of Core PHP and WordPress
  • Knowledge of object-oriented PHP programming
  • Understanding of MVC design patterns.
  • Creating database schemas that represent and support business processes
  • Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
  • Integration of multiple data sources and databases into one system
  • Familiarity with SQL/NoSQL databases and their declarative query languages
  • Proficient understanding of code versioning tools, such as Git

Key Responsibilities:

  • Should be responsible for delivering consistent and effective code as per the scope requirement.
  • Designing software according to the requirements and specifications of our clients
  • Build efficient, testable, and reusable PHP modules.
  • Develop software including unit test for the new feature additions
  • Adherence to coding guidelines and standard software development principles
  • Troubleshoot, test and maintain the core product software and databases to ensure error and bug-free project delivery.

Experience and Qualifications

  • Relevant Exp: 2 – 4 Years
  • Any degree.

If you believe that you would perfectly fit for this job, apply below or drop your resume now at vcareers@vmokshagroup.com

Active Directory – L3

Position             : Active Directory – L3

Job Location    : Bangalore

Experience       : 6 – 14 years (Min 5+ yrs hands-on relevant AD Engineering)

Education         : M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree

Main Responsibilities

The candidate must have significant experience in managing:

  • Active Directory – Direct hands-on experience in managing & maintaining a large Active Directory environment is strongly needed. AD diagnostic tool experience is required.
  • ADFS (Active Directory Federation Services)
  • Azure Active Directory
  • PKI (Certificate Services)
  • Active Directory, Network Services (DHCP, DNS, DFS, DFSR and WINS), Replication, and GPO management, object management, migration activities, AD backup and restore operations, OU structure, security and delegation models, and queries and LDAP tasks.
  • Network Policy Server & Vasco Digipass Authentication
  • Forefront Identity Manager / Microsoft Identity manager (Good to have)
  • The candidate has to be familiar with working in a validated system environment (e.g. change management processes and change management tools, documentation of work and system configuration).
  • Basic knowledge of a call logging system (BMC Remedy, etc.) should be available. Project Management skills according to the framework are needed in order to run projects for customers or to enhance the current AD environment.
  • The candidate should be comfortable working closely with customers who are spread globally across many sites (Belgium, USA, Germany, UK, etc.). Knowing how to add users/groups/computers, setting ACL’s and using AD tools are not enough experience for this position.
  • Candidate possessing following skills is really preferred.
    • Project Management skills
    • Stakeholder management
    • Good understanding & practical exposure to the ITIL Practices
    • Implementation experience in projects.

Technical Skills:

  • Extensive skills, expertize & knowledge of Active Directory (At least 5+ years of relevant experience)
  • Exposure to ADFS (Active Directory Federation Services) preferred.
  • Exposure to Azure AD environments & platforms.
  • Exposure to Forefront Identity Manager (FIM) or any other Directory Integration or Synchronization Technology or Single Sign-on Technology (Good to have)
  • Microsoft Network Policy Server (NPS)
    • Microsoft Certificate Services (PKI)
    • Vasco Digipass authentication services
  • Strong TCP/IP, DNS, DHCP, DFS, DFSR, WINS, and SMTP knowledge
  • Exchange 2003 support for all AD related topics
  • Command line and remote administration: Batch, VBScript, PowerShell
  • Monitoring Active Directory using SCOM

Knowledge of the following technologies will be an added advantage:

  • Knowledge of Identity management suites (OMADA Identity suite, Oracle Identity manager etc.)
  • Cyber arc PAM System (Privileged account management)
  • Hitachi Password Self Service solutions
  • Wireshark and/or Netmon

Required IT Skills

  • Minimum qualification – Graduate (any discipline) or B. E / B. Tech / Diploma (Full Time)
  • Min 5 + years of hands-on relevant Active Directory Engineering(L3) & related technologies (ADFS, Azure AD etc.)
  • MCSE/MCITP/MCSA certification (Preferred)
  • ITIL Foundation Certification
  • Solid Knowledge of common IT tools – Microsoft Windows, Microsoft Office XP &   2003, Outlook, Internet Explorer, VPN and remote connections)
  • Development of test cases/procedures and training documentation

Expected Human qualities 

  • Good communication & interpersonal skills – Good knowledge of spoken and written English. Neutral English Accent
  • Good customer service/handling skills
  • Strong analytical, troubleshooting and problem-solving skills Very well organized, structured and a self-starter.
  • Guardian of IT established rules and intend to provide accurate, uniform and high-quality information to the end-users Proactive, stress- and frustration-resistant
  • Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accord with constantly evolving IT needs.

Key Performance Indices / KPI’s

During the first week of work, a detailed list of KPIs will be defined in collaboration along the following lines:

  • Productivity by number and complexity of incidents handled
  • Quality – first time right handling of incidents
  • Following the defined processes, and communicating correctly