Wireless – L3

JOB Position: Wireless – L3

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

JOB SUMMARY

  • Specializing in Wireless and Network solutions for Wide scale enterprise clients
  • Delivering services in Site Surveys, Controller Configuration and Indoor Wireless Solutions
  • Good understanding of wireless site surveys and network assessments tools and processes
  • Implementation and troubleshooting of 802.11a/b/g/n/ac technology
  • Implementation and troubleshooting of wireless guest access
  • Implementation and troubleshooting AVC/Cisco Prime Infrastructure
  • Management of tools like Cisco Prime Infrastructure, Cisco Identity Services Engine (ISE)
  • Work on Project/Tasks to propose and implement best practices design/solutions
  • Ensure proper operations of the  Wireless installations including performance of services using wireless like voice and/or video
  • Seamless integration of Wireless with other tools facilitating audio and/or video services e.g. MS-Lync, Skype for Business etc.
  • Maintain High availability with zero defective design of Wireless services across
  • Develop wireless network infrastructures and make recommendations on systems enhancements/ optimization.
  • Working with inshore/offshore team for transition,
  • Coordination/collaborate with other project team to deliver effective solutions
  • Provide high quality technical support to maintain a qualified environment
  • Perform Event, Incident, Change and Problem Management as per ITIL standards defined in
  • Ensure resolution/implementations of incidents/activities within SLA
  • Mentor other engineers on technologies and processes.

EDUCATION & EXPERIENCE

  • University Degree in Electronics/ Computer Science/ Electrical required with 6 years or more experience in Wireless deployment and support
  • Must have at least 4-year experience in Remote Mgmt. in a Global Platform
  • In depth knowledge of Cisco Wireless Suite and 802.11 family of protocols
  • Certified in ITIL foundation (v3) best practices mandatory.
  • CCNP-Wireless certification is mandatory and CCIE desirable/preferred
  • CWNA/CWNP certification is desirable/preferred

IT SKILLS

  • Expertise in install, configure, monitoring and troubleshooting of Cisco Wireless technologies.
  • Expertise in Cisco Wireless Management via Cisco Prime Infrastructure / AVC
  • Expertise in Network Management tools like Cisco Prime Infrastructure, Network Analyzer, etc.
  • Expertise in Cisco Identify Service Engine (ISE)
  • Knowledge of call ticket system (BMC Remedy, ITSM)
  • Understanding of basic Routing and Switching
  • Experience with QoS in Wireless and Voice Over Wireless

EXPECTED HUMAN QUALITIES

  • Excellent communications and presentation skills
  • Strong interpersonal skills
  • Excellent knowledge of English (spoken and written)
  • Good organizational and planning skills
  • Pedagogic attitude, patience and confidence
  • Self-motivation and the ability to motivate others
  • Self-learning capability
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Program Manager

JOB Position: Program Manager

Location: Bangalore, IN

Opportunity: Full Time

Vmoksha Technologies Pvt. Ltd. is an IT Services Company, headquartered in Bangalore, India. Since its inception in May 2001, Vmoksha has emerged as a key player in the global software development and IT services space. Vmoksha is into varieties of engineering projects and custom software development in Web, Mobile, cloud, and Internet of Things. Vmoksha is also building competencies in the emerging technologies like Augmented Reality, Big Data, and Machine Learning.

Position Summary

As a Program Manager, you will be the visionary leader for the overall business objectives and goals of Vmoksha Technologies. You will need to define the list of goals and focus on strategy and implementation, and how to delegate the projects appropriately. Your role extends beyond the completion of individual project planning and looks at the long-term benefits of the whole program. You will be responsible for the whole PMO process.

What are we looking for?

We are looking for a dynamic self-motivated Program Manager, who actively seeks to understand Vmoksha’s core business values and initiatives and translate those into everyday practices. The individual will need to solve day to day business problems for the PMO department, drive agenda with the automation & technology teams to build scalable solutions. He/She will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company.

  • Excellent interpersonal skills and should have the ability to motivate, energize and drive teams
  • Effective communicator with ability to communicate clearly to stakeholders throughout the organization
  • Independent decision maker as well a good team player who can motivate the team to bring them to next level
  • Ability to work at all levels of detail to accomplish team/organization goals
  • Influencing peers and stakeholders to achieve the operational and business goals assigned

Key Responsibilities:

  • Program management expertise and support for execution of multiple cross-functional projects
  • Strong analytical, mediation and problem-solving skills.
  • Ability to work independently and think ‘out of the box’
  • Work closely with stakeholders to identify scope and create detailed resource plans for end-to-end implementation
  • Drive project results by facilitating team interaction and effective collaboration across groups
  • Develop a deep understanding of project needs and allocate resources to meet the goals
  • Guide/motivate the team to accomplish goals
  • Contribute to establishing program management practices, standards, and metrics
  • Plan, monitor and track project budget and financial metrics
  • Demonstrated ability to analyze and resolve complex organizational issues
  • Develop comprehensive PMO reports projecting the company prospects.

Experience and Qualifications

  • At least 6 years of Program Managing experience in an IT organization
  • Bachelor’s Degree in Engineering or Business

If you believe that you would perfectly fit for this job, apply below or drop your resume at vcareers@vmokshagroup.com

Windows / Vmware Expert

Position           : Windows / Vmware Expert

Job Location : Bangalore

Experience     : 8+ years of experience in Windows / Vmware Administration

Education       : M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree

Skills Sets Required

Main Responsibilities

  • Work in shifts 16 x 5 + Out Office Hour support, typically rotating Bi- weekly
  • Use monitoring tools such as HP SIM, Microsoft SCOM and other  tools to review alerts about the infrastructure and take corrective actions
  • Remotely connect to servers, applications, network devices to troubleshoot faults or handle incidents
  • Use ticket tracking software to record all work activity, timesheet etc, following defined processes based on ITIL methodology
  • Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia & Japan and resolve incidents
  • Troubleshoot every escalated case from L2 Teams and  check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
  • Analyse every proposal from L2 and approve/reject
  • Analyse and fix Problem tickets, provide the RCA Report and solution(if not possible) work around to the Business
  • Follow defined Change and Problem Management processes
  • Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
  • If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
  • Handle calls from Server and application support teams and provide accurate information for quick restoration of service
  • Take up activities, use lab infrastructure for self-study and improvement, present to other team members
  • Create Work Instructions and KEDB for L1 and L2 Teams
  • Be a good team player and handle pressures of  operations job
  • Follow Incident, Change and Problem Management processes as defined

Experiences

  • In Depth Knowledge of Windows(2008/2012) Cluster Services (Software, Hardware,   Network Requirements, Shared disk, etc)
  • Installation and Setup of Cluster Services
  • Configuring the Quorum Disk, Shared Disk, Heartbeat, etc…
  • Managing the Cluster Resources (Failover, Failback, etc)
  • Good Troubleshooting skills on Microsoft Clustering
  • Upgrade & Migration of Cluster
  • In depth knowledge in Virtual Infrastructure Management (VC, ESXi Host & VI Client)
  • HA & DRS
  • VM Backup Technologies(E.g.: Snap Manager for Virtual Infrastructure from NetApp)

Expected Human qualities

  • Good communication skills. Good knowledge of spoken and written English. Neutral English Accent
  • Good Customer focus and Service Orientation
  • Guardian of IT established rules and intend to provide accurate, uniform and high- quality information to the end-users
  • Proactive, stress- and frustration-resistant
  • Multi-tasking, “curious” and constantly willing to learn new stuff in order to be in accordance with constantly evolving IT needs.
  • Trust and good values.

Key Performance Indices / KPI’s

During the first few weeks of work, a detailed list of KPIs will be defined in collaboration along the following lines:

  • Productivity by number and complexity of escalated incidents handled
  • Quality – do it right the first time in handling of projects, tasks, changes and major incidents
  • Following the defined processes, and communicating correctly
  • Improvise and self-learning
  • Stick to the defined methodology