Network Security L3

Position: Network Security L3

Job Location: Bangalore

Experience: 6 – 14 years

Education: M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree


  • The roles involved to develop, maintain, and troubleshoot various information security systems in an enterprise network following the standards.
  • Duties will include implementation, troubleshooting, and reporting of network security incidents.
  • Configure, Monitor and maintain network security devices including Palo Alto Firewalls, Cisco Firewalls, DMZ Switches, Routers and Supporting tools.
  • Troubleshoot Escalated, Extended or recurring issues.
  • Provide proactive care and maintenance, change control and device tuning.
  • Create supporting documentation of design, process, and related knowledge base. Recommend improvement to documentation.
  • Diagnose complex software and communications issues utilizing network traffic analyzers and other tools to provide customers and management with RCA and project feedback
  • Use Network Management Tools (NMS) like Panorama, MRTG, NetFlow, SolarWinds, TACACS and other related tools.
  • Perform day to day operations on Firewall which may include – Identify Web URLs and analyze the root cause for SSL decryption failure
  • Setup and troubleshoot Site-Site IPsec VPN.
  • Maintenance and Upgrade activities of Palo Alto Firewalls
  • Setup the new network on the firewall including VLAN, Zones, Rules and Routing.


  • Should have a graduate degree in Electronics/ Computer Science/ Electrical
  • Certified in ITIL (v3) best practices (Mandatory)
  • Preferred Certifications Completed: CCSA, CCSP, Certified Network Security Engineer (CNSE) (Certification of Palo Alto Networks, Mandatory)


  • Work experience in a production support environment is preferable.
  • 5 – 8 years’ experience in relevant technologies mentioned below
  • Must have at least 2-year experience in Remote Mgmt.
  • 3 – 4 years Firewall & VPN support and configuration (mandatory)
  • Experience in Citrix NetScaler is desirable
  • Experience in content filtering and network management tools (desirable)
  • Experience in LAN/WAN support and configuration (optional)                                                                                   


  • Proven working experience in building and maintaining security systems, including firewalls, authentication systems, log management, content filtering, etc
  • Knowledge of Network Management Tools (NMS) Panorama, SolarWinds, NetFlow, MRTG.
  • Experience with troubleshooting tools like Wireshark and HTTPWATCH.
  • Exposure to configuration and Troubleshooting of Cisco Routers and Switches.
  • Knowledge of call ticket system (BMC Remedy, ITSM, Problem Tickets and Change Requests).
  • Hands-on expertise in designing and implementing technical security solutions, including firewalls and VPN’s. – Strong understanding of IKE (ISAKMP and IPSEC) and SSL communication.
IT Configuration Management L3

Position: IT Configuration Management L3

Job Location: Bangalore

Experience: 6 – 14 years

Education: M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree

Main Responsibilities

  • Exceptional communication and interpersonal skills both verbal and written
  • Act as a key stakeholder supporting CMDB initiatives, tasks and actions
  • Flexibility to accommodate time-sensitive and mission-critical tasks under pressure
  • Responsible for data accuracy in CMDB through Dashboards & KPI Reports
  • Use CMDB for Impact Analysis on Business-Critical Applications
  • Evaluate the existing CMDB for efficiency and effectiveness
  • Contribute to process improvements initiatives for Configuration Management
  • Work closely with Support Teams to establish Business Requirements for the CMDB.
  • Communicate CMDB activities to enhance general awareness of processes and standards.
  • Liaise, train and support the teams on CMDB best practice whenever necessary.
  • Use CMDB to enhance Incident, Change, Problem & Service Request processes
  • Proficient in Microsoft Office (Word, Excel, and PowerPoint) applications

Mandatory Technical Skills

  • Hands-on experience in ITSM Remedy 9.x
  • Hands-on experience in BMC Atrium Core 9.x
  • Hands-on experience in BMC Atrium Integrator Spoon
  • Hands-on experience in BMC Discovery (ADDM) tool
  • Hands-on experience in Unified Data Management (UDM) Tool
  • Experience in managing Class, Attributes & Relationships as per agreed Governance Model
  • Experience in managing Atrium Jobs (Normalization & Reconciliation)
  • Responsible for Identification, Merge, Purge Jobs along with of Precedence & ID Rules
  • Responsible for CMDB UI, Asset Forms and SQL Queries to extract reports
  • Experience in Service Model and Impact Analysis
  • Experience in Creating/Maintaining Application Models using ADDM & CMDB
  • Audit of Data from SCCM, SCOM and ADDM tools integrated with CMDB
  • Good understanding of Common Data Model in CMDB
  • ITIL v3.0 Foundation Certified

Preferred Skills (Not Mandatory)

  • Good to have knowledge of managing CMDB with Cloud Platforms (Azure / AWS)
  • Good to have knowledge on BMC Smart Reporting
  • Good to have knowledge on Windows, Linux, Database & other INFRA components