Server L1

Position: Server L1

Job Location: Bangalore

Experience: 2 – 5 years

Education: M.E / M.Tech /B.E / B.Tech/ Bachelor’s Degree

Main Responsibilities

  • Work in shifts 24×7, typically rotating weekly
  • Use monitoring tools such as HP SIM, SCOM and other tools such to review alerts about the infrastructure and take corrective actions
  • Remotely connect to servers, applications to troubleshoot faults or handle incidents
  • Use ticket tracking software to record all work activity, timesheet etc., following defined processes based on ITIL methodology
  • Communicate via phone and/or Email, follow up with global teams in Europe, America, Asia, and Japan and resolve incidents
  • Troubleshoot every case and check the opportunity to restore the service or give an acceptable workaround in order to meet the immediate business needs
  • Read knowledgebase articles or vendor documentation to be up to date on the current technologies used within the infrastructure. Should be able to read documentation or procedures and take action based on defined steps
  • If the incident or ticket cannot be solved immediately, follow escalation procedure and assign the tickets to the appropriate teams and coordinate for resolution
  • Handle calls from Server and application support teams and provide accurate information for quick restoration of service


  • Must have a min of 2-4 years of experience supporting servers
  • Must have at least 6-12 months experience in Remote Mgmt. in a Global Platform
  • Certified in ITIL foundation (v3) best practices mandatory.
  • Minimum qualification: Any graduate or diploma (Full time)


  • Experience in Windows NT/2000/2003/2008/2012 administration, troubleshooting in a multi-domain environment including File and print services, Clusters, Application servers etc.
  • Good working Knowledge of common IT tools – Microsoft Windows, Microsoft Office XP & 2003, Outlook, Internet Explorer, remote connections)
  • Basic knowledge of call logging system (BMC Remedy, ITSM etc.)
  • Experience working with monitoring tools such as HP SIM, Microsoft SCOM, and/or other SNMP tools
  • Basic knowledge of HP server Hardware.
  • Good knowledge and experience on 2003/2008 Active Directory
  • Basic Experience in monitoring and troubleshooting VMWARE ESX, Virtual Center, VMWARE Server products
  • MCSE 2003 or VMWARE certification (Good to have).