Application Management


Application Management Overview

We provide high-quality application support services to help customers achieve operational excellence. Our methodology and processes have been refined and perfected over the course of multiple support engagements with global clients. Vmoksha methodology emphasizes hand-in-hand collaboration with the client to design a successful operating model, implementing the model with a smooth service transition, service delivery & continuously improving the same for better quality and productivity and finally then transitioning back to the client or any other 3rd party vendor. This methodology is completed in 4 phases – PAST (P-Plan Engagement, A-Acquire Knowledge, S-Service Delivery, T-Transfer Back)



Vmoksha incorporates both industry best practices and client’s internal organizational knowledge to plan & design a customized and unique operating model


Vmoksha transition processes, tools, and experienced team ensure the gradual & smooth transfer of knowledge & duties from customer’s existing maintenance team (in-house or 3rd party) to our team


With skilled and experienced resources, superior processes, business flexibility, SLAs & global service delivery model,  Vmoksha ensures not only smooth service delivery but also keeps a focus on proactively identifying opportunities to reduce costs, increasing throughput and reinvestment in the client’s application portfolio.


In the event, such as the expiration of the contract or retirement of the application, the work needs to be transitioned back to the client, Vmoksha reverses its above approach to transition knowledge and control of application support back to the client.

Service Offerings

Application Management Services

Application management services constitute Vmoksha key offering. The work items are usually small in size and repetitive, requiring a systematic and process-driven approach for maximum efficiency. The range of services cover:

Helpdesk Support
  • 24 x 7 global support
  • Voice, Web, and email channels
  • Proactive monitoring
  • Ownership until resolution
Production Support
  • 24 x 7 service availability of the production environment
  • Quick workarounds to ensure application availability and service continuity
  • Data fixes through scripts validated in test environment
  • Application-level knowledge base
  • Working relationship with the end users
  • Usage of test accounts, knowledge base, support manual, application logs for better fault diagnosis
  • Inputs to maintenance team for improving problem notification and diagnostic information
  • Root-cause Analysis
User Support
  • Up-to-date user manual for effective support of new users and functionalities
  • Application-level knowledge base
  • Working relationship with users
  • Maintenance of FAQs for service desk
  • Periodical ticket analysis for training and feedback on support staff
Maintenance Services

Today, application maintenance is a daunting task for enterprises. They are under pressure to reduce costs on maintenance while ensuring optimized performance of their IT systems and applications. Vmoksha collaborates with the customers and understands their business, technology, processes and applications while delivering robust application maintenance solutions. Our solutions help customers reduce cost, minimize risk and improve ROI from their IT applications.

Our service offerings include:
  • Application monitoring
  • Proactive backlog management
  • Well-documented support manual for consistent operations and knowledge management
  • Delivery governance
  • Well-disciplined impact analysis, code fix, review, and testing process with multiple checkpoints to avoid production rollbacks
  • UAT by ticket owner to ensure customer satisfaction
  • Defect analysis and resolution
Enhancements & Upgrades
  • Flexible and scalable resourcing model
  • Portfolio analysis and re-engineering
  • Release Management
  • Near production environment for better fault replication
  • UAT by ticket owner to ensure customer satisfaction
  • Feedback to customer IT team through a proactive data-driven analysis for minimizing application support efforts
  • Root cause fixes

Business Benefits

  • Increasing business value of applications
  • Reducing the cost of application maintenance
  • Increasing the responsiveness to business needs
  • Improving the quality and reliability of applications
  • Effective knowledge retention and management
  • Process adherence