Application management services constitute Vmoksha key offering. The work items are usually small in size and repetitive, requiring a systematic and process-driven approach for maximum efficiency. The range of services cover:

Helpdesk Support

  • 24 x 7 global support
  • Voice, Web, and email channels
  • Proactive monitoring
  • Ownership until resolution

Production Support

  • 24 x 7 service availability of the production environment
  • Quick workarounds to ensure application availability and service continuity
  • Data fixes through scripts validated in test environment
  • Application-level knowledge base
  • Working relationship with the end users
  • Usage of test accounts, knowledge base, support manual, application logs for better fault diagnosis
  • Inputs to maintenance team for improving problem notification and/or diagnostic information
  • Root-cause Analysis

User Support

  • Up-to-date user manual for effective support of new users and/or functionalities
  • Application-level knowledge base
  • Working relationship with users
  • Maintenance of FAQs for service desk
  • Periodical ticket analysis for training and feedback on support staff

Maintenance Services

Today, application maintenance is a daunting task for enterprises. They are under pressure to reduce costs on maintenance, while ensuring optimized performance of their IT systems and applications.

Vmoksha collaborates with customers to understand their business, technology, processes and applications while delivering robust application maintenance solutions. Our solutions help customers reduce cost, minimize risk and improved ROI from their IT applications.

Our service offerings include:

  • Application monitoring
  • Proactive backlog management
  • Well-documented support manual for consistent operations and knowledge management
  • Delivery governance
  • Well-disciplined impact analysis, code fix, review, and testing process with multiple checkpoints to avoid production roll backs
  • UAT by ticket owner to ensure customer satisfaction
  • Defect analysis and resolution

Enhancements & Upgrades

  • Flexible and scalable resourcing model
  • Portfolio analysis and re-engineering
  • Release Management
  • Near production environment for better fault replication
  • UAT by ticket owner to ensure customer satisfaction
  • Feedback to customer IT team through a proactive data driven analysis for minimizing application support efforts
  • Root cause fixes